Alert: Exchange Health Set

Alert: Exchange Health Set

Source: pcrs0119 – ActiveSync.Protocol

Path: pcrs0119.PGESCo.com;pcrs0119.PGESCo.com

Last modified by: System

Last modified time: 1/17/2017 8:28:50 AM Alert description: ActiveSync is failing on Mailbox server server name.

Incident start time: 1/17/2017 5:28:35 AM

 

Last failed result:

Failing Component – EAS

Failure Reason – Unknown Reason: QuotaExceeded

 

Exception: System.Net.WebException: Error occurred:

 

Invoke-MonitoringProbe -Identity:”ActiveSync.Protocol\ActiveSyncDeepTestProbe” -Server:servername | fl

1. Open the Exchange Management Shell, and run the following command to retrieve the details of the health set that issued the alert:
   

2. Get-ServerHealth <server name> | ?{$_.HealthSetName -eq "<health set name>"}
   

   For example, to retrieve the ActiveSync health set details about server1.contoso.com, run the following command:
   

   Get-ServerHealth server1.contoso.com | ?{$_.HealthSetName -eq "ActiveSync"}
   

3. Review the command output to determine which monitor reported the error. The AlertValue value for the monitor that issued the alert will be Unhealthy.
   
4. Rerun the associated probe for the monitor that’s in an unhealthy state. Refer to the table in the Explanation section to find the associated probe. To do this, run the following command:
   

5. Invoke-MonitoringProbe <health set name>\<probe name> -Server <server name> | Format-List
   

   For example, assume that the failing monitor is ActiveSyncCTPMonitor. The probe associated with that monitor is ActiveSyncCTPProbe. To run this probe on server1.contoso.com, run the following command:
   

   Invoke-MonitoringProbe ActiveSync\ActiveSyncCTPProbe -Server server1.contoso.com | Format-List
   

6. In the command output, review the “Result” section of the probe. If the value is succeeded, the issue was a transient error, and it no longer exists. Otherwise, refer to the recovery steps outlined in the following sections.
   

Table: https://technet.microsoft.com/en-us/library/ms.exch.scom.activesync(v=exchg.150).aspx#EXP

Troubleshooting ActiveSync Health Set

The command didn’t work and you have the failure message then

ActiveSyncDeepTestMonitor and ActiveSyncSelfTestMonitor Recovery Actions

This monitor alert is typically issued on Mailbox servers. To perform recovery actions, follow these steps:

1. Start IIS Manager, and then connect to the server that is reporting the issue. Click Application Pools, and then recycle the ActiveSync application pool that’s named MSExchangeSyncAppPool.
   
2. Rerun the associated probe as shown in step 2c in the Verifying the issue section.
   
3. If the issue still exists, recycle the entire IIS service by using the IISReset utility.
   
4. Rerun the associated probe as shown in step 2c in the Verifying the issue section.
   

Ref: https://technet.microsoft.com/en-us/library/ms.exch.scom.activesync(v=exchg.150).aspx